Auto Window Tinting Terms & Conditions:

Please take time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of the window film material. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed.

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ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. All price quotes given virtually (text, email, phone, etc.) are not guaranteed pricing and is subject to change. If we discover after accepting the job or vehicle that modifications need to be made, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.

 

GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: The customer agrees to make full payment prior to the release of the products and/or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and/or vehicle upon receipt. Killer Queen Detailing conducts a final walk through where the customers shall identify to us any dispute concerning the qualify of the service. Killer Queen Detailing will make every effort to remedy claims deemed legitimate.

 

Please remove personal belongings inside of your vehicle prior to service. Killer Queen Detailing is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or delivery of our products. 

 

Selection of vehicle size is subject to KQD discretion. Please inquire with KQD if you are unsure of vehicle size prior to booking.

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We have the right to refuse service. *All times quoted are general estimates. Actual time will be based on the condition of your vehicle on your appointed day.

 

PAYMENT TERMS: Killer Queen Detailing collects a 25% non-refundable service fee to book the appointment. This fee is applied to the balance of your service on the day of your appointment. Payment is due in full upon release of the vehicle. We accept cash or any major credit card. We do not accept checks. Tax and tip are not inclusive in pricing. Although tipping is not required, it is always greatly appreciated.

 

RETURNS: Window film material is a non-returnable item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable.

 

CONDITION OF GLASS PRIOR TO WINDOW FILM INSTALLATION: Killer Queen Detailing is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is prior damage prior to installation. WE AR NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW FILM BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE IT IS INSTALLED.

 

VEHICLE INSPECTION/CONDITION: Killer Queen Detailing will complete a pre and post-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed and after the vehicle is serviced.

 

Killer Queen Detailing is not responsible for the condition of the surface the of the vehicle or the glass prior to installation. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is existing damage prior to installation.

 

CONTENT: We reserve the right to refuse any work or vehicle for any reason.

 

INSTALLATIONS: Window film is a pliable material that is made to be installed on glass. We make every effort to make look as clean and seamless as possible, however, there may certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.

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Per the IWFA (International Window Film Association) The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30-60 day cure time should be disregarded). Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30-60 days we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION. Any quote given virtually is subject to change.

 

While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which Killer Queen Detailing is not responsible for.

WINDOW FILM COMES IN MANY DIFFERENT SHADES, COLORS, AND OPTIONS AND IS SELECTED SOLEY BY THE CUSTOMER AND IS INSTALLED AT THEIR REQUEST. KILLER QUEEN DETAILING IS NOT RESPONSIBLE FOR THE CUSTOMERS CHOICE IN FILM SELECTION OR FOR BUYERS REMORSE.

 

Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.

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In most cases bubbles and haziness will subside in the 30-60 day cure time. We do not require a 30-60 day check-up for window film. If you see any areas of concern please return to our location with the vehicle so we can see the vehicle first hand and to be able to address any issues at that time. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the window film material or any installation issues.

 

REMOVALS: All removals for window film are quoted separately. Killer Queen Detailing is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle such as, but not limited to damage to the rear-window de-foggers.

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Covid-19:

To ensure your safety and the safety of our worker(s), we have taken measures to ensure that our items are sanitized before, between, and after every service provided. If you or anyone you have been in contact with has contracted covid 19, exposed to covid 19 or are currently in quarantine due to travel, we ask that you let us know as soon as possible. Masks must be worn at all times while interacting with us. 

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KQD Shop Service Terms & Conditions:

All KQD general terms & conditions apply. 
There is no waiting area at our shop. Please make arrangements to drop off and pick up your vehicle. We will provide you a one hour window prior to your vehicles completion for pick up. Depending on location, we may be able to offer drop off & pick up service. Please inquire prior to your appointment as this is not guaranteed. KQD cannot keep your vehicle overnight. Your vehicle must be picked up by 6p unless otherwise stated or agreed upon in advance. Vehicles not picked up by 6p may need to pick up the next business day. Any vehicles left in our possession overnight without our prior consent or notice will be subject to a $50/day storage fee.

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